eGovernment will save the public purse in excess of $50 bn per year by 2020

Highlighting the continued importance of cost and citizen experience drivers, the report highlights the role of trusted digital identity in enabling effective and secure eService deployment.

And with this change come some serious issues.

According to Frédéric Trojani, Chairman of the Board of the Alliance, “Whether we’re logging into eServices to perform healthcare claims, to vote or sign a digital transaction, pay taxes, book or buy goods or services, our digital identity will be absolutely central in the years to come. Convenience, privacy protection and security are therefore of paramount importance for trust in modern and efficient electronic government services. And as we move further towards 2020 the role of digital identity intensifies as the cost savings mount up.”

The forthcoming explosion of government eServices as identified by the research is wholly dependent on the development of a trust framework – combining governance, standards, business processes and technical capabilities.

Nov 2013 – Research – eGovernment services would yield up to $50 bn annual savings for Governments globally by 2020 – jointly conducted with The Boston Consulting Group (BCG)